October 19, 2009 - When you're just about to blow your top over a screwup, take this smart book off the shelf. Failure has a lot to teach, and Heath tells business leaders to use it creatively. "Find something positive to acknowledge and celebrate...The truth is, the people who fail are the very same people who succeed." Talk openly about an employee's mistake and what lessons have been learned, he counsels, then move on. That goes for your blunders too, boss. "This might scare the crap out of you before you do it, but afterward you will feel a great sense of freedom."
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